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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathy Gilyard

May 15, 2026

5  out of  5
rating by Kathy Gilyard
"Miguel is very knowledgeable and takes the time to explain what is covered."
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Martha Hernandez

May 15, 2026

5  out of  5
rating by Martha Hernandez
"The office staff are very mice and helpful. They are knowledgeable and efficient."
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Alejandro Delgado

May 14, 2026

5  out of  5
rating by Alejandro Delgado
"excelente servicio, un agente profesionalmente preparado"
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sandra pulido

May 14, 2026

5  out of  5
rating by sandra pulido
"Javier Lara was super helpful and very knowledgeable about all the insurance benefits offered to me which made the insurance process so easy and effective."
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Jose Renteria

May 13, 2026

5  out of  5
rating by Jose Renteria
"Muchas gracias por su atención, fue muy satisfactorio su ayuda e información. Gracias por su tiempo Javier"
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Kenneth “Yariv” Wiberg

May 8, 2026

5  out of  5
rating by Kenneth “Yariv” Wiberg
"Violet was my insurance agent for auto and renters she was very nice and clear about the policy and she gave me a good deal I highly recommend her."
We responded:
"Kenneth thank you so much for the 5 star review. We’re thrilled to hear that you had such a great experience with Violet. She takes a lot of pride in making insurance simple, clear, and affordable, and your feedback means a lot to our whole team. We truly appreciate your recommendation and are grateful for the opportunity to help with your auto and renters insurance. We're always here if you need anything in the future. State Farm - Miguel Serrato Insurance Agency in El Paso, TX."
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Amy Anderson

May 6, 2026

5  out of  5
rating by Amy Anderson
"Juan was THE KINDEST and very knowledgeable. Not only did he save me a ton on my car insurance, he was also very thorough and explained everything so I never had any questions. I am so excited to have State Farm and can’t recommend it and Miguel more!"
We responded:
"Amy, we're thrilled you had a great experience with our agency. We're pleased to hear you found our team knowledgeable. Thank you for choosing State Farm for your insurance needs and for referring us to your friends and family. We're here for you anytime you need assistance. State Farm - Miguel Serrato Agency in El Paso, TX. "
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Baldomar Salazar

May 5, 2026

5  out of  5
rating by Baldomar Salazar
"Muy buenos precios good very good violeta nos estuvo atendiendonos muy bien fue muy amable y Cortes y nos ayudo para tener una mejor y mas buena cobertura en Nuestros muebles gracias violeta"
We responded:
"Sr. Salazar muchas gracias por su calificación de 5 estrellas. Nos da mucho gusto saber que encontró nuestros precios razonables y que Violet les atendió con tanta amabilidad y cortesía. Agradecemos que haya destacado el apoyo que les brindó para obtener una mejor y más completa cobertura para sus vehículos y pertenencias. Gracias por confiar en nuestra agencia. Será un placer seguir atendiéndoles. Gracias, Agencia de seguros de State Farm de Miguel Serrato en El Paso, TX."
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Yvonne Lopez

May 4, 2026

5  out of  5
rating by Yvonne Lopez
"Understood my situation and worked with giving me the best price. Thank you."
We responded:
"Yvonne we’re truly glad we could understand your situation and work with you to find a price and coverage that fit your needs. We appreciate you choosing us for your property and vehicle insurance and look forward to being here whenever you need us. Thank you, State Farm - Miguel Serrato Agency in El Paso, TX. "
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Ephraim Morales

May 1, 2026

5  out of  5
rating by Ephraim Morales
"Very good service! Mr. Pedro Torres showed amazing customer service, answer all my questions and explain things in a very understandable way."
We responded:
"Ephraim thank you for taking the time to leave us such a positive review. We're glad Pedro was able to assist you and make everything easy to understand. We appreciate your business and look forward to serving you again in the future. Thank you, State Farm - Miguel Serrato Insurance Agency in El Paso, TX."
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M Mac

May 1, 2026

5  out of  5
rating by M Mac
"Violet was very professional and friendly and to include patient with all my questions."
We responded:
"Thank you for your wonderful 5 star review. We’re happy to hear that Violet provided professional, friendly, and patient service while answering all your questions. We appreciate your trust in our agency and are here whenever you need us. Thank you, State Farm - Miguel Serrato Insurance Agency servicing Texas and New Mexico."
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Esteban zm

April 30, 2026

5  out of  5
rating by Esteban zm
"excelente servicio de javier"
We responded:
"Esteban muchas gracias por tu excelente reseña. Nos alegra saber que Javier te brindó un servicio excelente. Estamos aquí para ayudarte con lo que necesites. Gracias por confiar en nosotros. State Farm - Agencia de Seguros de Miguel Serrato en El Paso, TX. "
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Alex Cortez

April 30, 2026

5  out of  5
rating by Alex Cortez
"Pedro helped me through the whole process. Very interactive and helpful. Thanks Pedro🙏🏽"
We responded:
"Alex thank you so much for your 5 star review. We're glad to hear that Pedro was able to assist you throughout the entire process and provided helpful, interactive support. We appreciate your trust in our agency. If you need anything else, feel free to reach out. Thank you, State Farm - Miguel Serrato Insurance Agency in El Paso, TX & NM. "
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Hector Cruz

April 29, 2026

5  out of  5
rating by Hector Cruz
"I have not had any issues with Miguel Serrato Isurance Agency, all it's insurance agents are freindly and helpful. In the 3 yrs I've been with this agency i have not had a problem and everytime i call they have been able to help me and answer all my questions without hesitation."
We responded:
"Mr. Cruz thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Miguel Serrato Insurance Agency over the past three years. Our team strives to provide friendly and helpful service, and it's wonderful to know that we've been able to assist you with all your questions. We truly appreciate your feedback and look forward to continuing to serve you in the future. Thank you, State Farm - Miguel Serrato Agency"
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Brenda Garcia

April 29, 2026

5  out of  5
rating by Brenda Garcia
"Pedro was amazing. Excelent customer service. Super recomended."
We responded:
"Brenda thank you for the wonderful 5 star review. We're thrilled to hear that Pedro provided you with excellent customer service. Your recommendation means a lot to us. We're here whenever you need us. State Farm - Miguel Serrato Insurance Agency in El Paso, TX and NM. "
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Jazmine Rodriguez

April 29, 2026

5  out of  5
rating by Jazmine Rodriguez
"Handled my inquiry very easily understood everything i needed made everything sooo simple for me thank you juan"
We responded:
"Jazmine thank you for your fantastic 5 star review. We’re glad Juan was able to make everything simple and easy to understand for you. We appreciate your kind words and are here to help anytime. Thank you, State Farm - Miguel Serrato Insurance Agency in El Paso, TX. "
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Fernando Segovia

April 29, 2026

5  out of  5
rating by Fernando Segovia
"Excelent service, clear explanation of the policies and an affordable price👌🏼Tanx Javier !!"
We responded:
"Mr. Segovia thank you so much for your wonderful 5 star review. We're thrilled to hear that Javier provided excellent service with clear explanations and affordable pricing. We appreciate your trust in us for your property and vehicle insurance needs. If you ever need anything, we're here to help. Thank you, State Farm - Miguel Serrato Insurance Agency in El Paso, TX. "
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Juan Muñoz

April 27, 2026

5  out of  5
rating by Juan Muñoz
"very helpful and patient."
We responded:
"Mr. Munoz we appreciate your feedback and are happy to hear you had a positive experience with our team. Providing patient and helpful service is our priority. Thank you for choosing us for your vehicle and life insurance needs. Thank you, State Farm - Miguel Serrato Agency in El Paso, TX. "
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Phillip Hart

April 23, 2026

5  out of  5
rating by Phillip Hart
"Very quick and precise help. It did t take long for the quote and he matched exactly what I had from my previous company."
We responded:
"Phillip thank you for choosing us. We're delighted we could assist with your insurance needs. Thank you for being part of Miguel Serrato - State Farm Insurance Agency "
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Brenda Macias

April 23, 2026

5  out of  5
rating by Brenda Macias
"Javier was great!"
We responded:
"Brenda thank you for your review. We’re glad to hear you found our prices reasonable and that Javier provided great service. If you ever need anything, feel free to reach out. State Farm Miguel Serrato Insurance Agency in El Paso, TX. "
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Leonardo Garcia Gonzalez

April 22, 2026

5  out of  5
rating by Leonardo Garcia Gonzalez
"Excelente atencioʻn. Asesoria muy clara, y un buen precio de la aseguranza, espero que no se cometan errores para seguir siempre con State Farm."
We responded:
"Leonardo muchas gracias por tus amables palabras. Nos alegra saber que la atención y asesoría fueron claras y que estás satisfecho con el precio de tu seguro. Trabajamos para brindar un servicio sin errores y mantener tu confianza en State Farm. ¡Estamos aquí para ayudarte siempre que nos necesites! Gracias, State Farm - Agencia de Miguel Serrato en El Paso, TX. "
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Arlene Dungan

April 21, 2026

5  out of  5
rating by Arlene Dungan
"I recently worked with Pedro at State Farm to bundle my home and auto insurance, and I couldn't be happier with the experience. From start to finish, Pedro was extremely professional and took the time to ensure everything was clearly explained. He helped me insure fantastic discounts. It is rare to find someone who balances high-level professionalism with such a helpful, though approach. If your looking for someone who is knowledgeable and truly looks out for your best interest, I highly recommend reaching out to Pedro. Thank you for great service."
We responded:
"Ms. Dungan thank you so much for your wonderful feedback. We’re delighted to hear that Pedro provided you with professional and attentive service, and that you were able to take advantage of great discounts. It’s our goal to make sure every customer feels informed and well cared for. We truly appreciate your recommendation and look forward to assisting you with your insurance needs in the future. State Farm - Miguel Serrato Agency in El Paso, TX. "
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Angel Betancourt

April 20, 2026

5  out of  5
rating by Angel Betancourt
"Pedro is a great agent nice guy, super attentive and very knowledgeable about all things involving the policies we’re very happy with our new policy and he definitely saved us a lot of money. Thanks Pedro:)"
We responded:
"Ms. Betancourt thank you very much for your positive feedback. We are pleased to hear that Pedro provided you with attentive and knowledgeable service and was able to help you secure a policy that meets your needs while saving you money. Your satisfaction is very important to us, and we appreciate your trust in our agency. Please do not hesitate to contact us if you require any further assistance. State Farm - Miguel Serrato Agency"
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robert houle

April 20, 2026

1  out of  5
rating by robert houle
"Been a state farm customer for over three decades; Annette Haverly took great care of me for the first two; have received poor service afterwards and went i changed to Miguel serrato about 5 years ago and he said he could take care of me. When he was in his previous office service was great but on his new address 3800 n. Mesa there is little to no service. When rates increase I was always called ahead of time to explain the changes; he no longer provides this service. He no longer is available."
We responded:
"Mr. Houle thank you for being a loyal State Farm customer for over three decades. We truly appreciate your long standing trust in our agency. I’m sorry to hear that your recent experiences have not met your expectations. Providing attentive and proactive service is very important to us, and I apologize for any inconvenience you’ve experienced since the office relocation. Please know that we value your feedback and are committed to improving our communication and availability. I would welcome the opportunity to discuss your concerns personally and ensure you receive the service you deserve. Feel free to contact us at your convenience, and we’ll do our best to make things right. Thank you once again for your feedback and for being a valued member of our agency family. State Farm – Miguel Serrato Agency"
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Dan Salas

April 20, 2026

5  out of  5
rating by Dan Salas
"Javier was very thorough and attentive. He set me up with a very good package for a great deal. I immediately made the switch."
We responded:
"Mr. Salas thank you for the great feedback. We’re glad to hear Javier was thorough and attentive, and that he helped you find a package that fits your needs at a great value. We appreciate you making the switch and trusting our agency. Please don’t hesitate to reach out if there’s ever anything we can assist with. Thank you, Miguel Serrato - State Farm Agency"