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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ricardo Mndez

May 21, 2025

5  out of  5
rating by Ricardo Mndez
"Pedro Torres-Rodriguez is an incredible agent, guided me through every step of the process, and was beyond awesome explaining the policies and requirements, overall wonderful experience, 10/10."
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Hector De Leon

May 21, 2025

5  out of  5
rating by Hector De Leon
"I had a great experience working with Pedro, he is truly committed to servicing his customers and explaining every opportunity to save money while acquiring a coverage that is fit for my needs."
We responded:
"Hector thank you so much for your kind words. We're thrilled to hear that you had a great experience working with Pedro. Providing excellent service and helping our customers find the best coverage options is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback! Thank you, State Farm - Miguel Serrato Agency"
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Elizabeth Herrera

May 21, 2025

5  out of  5
rating by Elizabeth Herrera
"Miguel Serrato is one of the best insurance agent I've had. He is very good at explaining every details about the policies. They gave you a good attention and very good quality. But lets not talk about the price, wow. The price is very affordable. They offered me the best rates and now i have my home and auto insurance with them. Miguel is literally the best person to do business with. He was beyond amaizing! My rates exeeded my expectations. Congratulations Miguel, you have a new client here!"
We responded:
"Elizabeth thank you so much for your wonderful review! We're delighted to hear that we provided you with exceptional service and helped you find the best rates for your home and auto insurance. Your satisfaction is our top priority, and it's great to know that we exceeded your expectations. Welcome to our family of clients, and if you ever need assistance, please don't hesitate to reach out. We're here to help! Thank you, State Farm - Miguel Serrato Agency"
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Ben Martinez

May 20, 2025

5  out of  5
rating by Ben Martinez
"Very good explanation"
We responded:
"Mr. Martinez, Thank you for your kind comment. It means a lot to our team. We appreciate your trust in us to take care of your auto insurance policies. We care a lot about our customers. State Farm - Miguel Serrato Agency in El Paso, TX and New Mexico. "
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Karla Guerrero

May 16, 2025

5  out of  5
rating by Karla Guerrero
"Mr.Pedro was really professional and he explain to me every detail on my policy. I highly recommend them 😁"
We responded:
"Karla, Your recommendations to our agency are very much appreciated. It is always my pleasure to assist your life insurance needs and your feedback brings such positive energy to us. - Miguel"
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Isabel Tellez

May 14, 2025

5  out of  5
rating by Isabel Tellez
"I had an amazing experience working with Llancy Aguilar! She was incredibly helpful, knowledgeable, and patient throughout the entire process. I was feeling overwhelmed trying to find the right car insurance, but she made everything so simple and stress-free. Not only did she explain all my options clearly, but she also helped me lock in a great deal that fits my budget perfectly. I truly felt like she had my best interests in mind the whole time. Highly recommend!"
We responded:
"Isabel thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Llancy Aguilar was able to assist you in finding the right car insurance and that you felt supported throughout the process. Your satisfaction is our top priority, and we’re glad you found a great deal that fits your budget. We appreciate your recommendation and look forward to assisting you in the future. Thank you, State Farm - Miguel Serrato Agency"
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Erick Balderrama

May 13, 2025

5  out of  5
rating by Erick Balderrama
"Excellent service from everybody. explaining everything to me clearly and guiding me towards getting the most convenient insurance for me. Special thanks to Pedro Rodriguez, who was really patient with me."
We responded:
"Erick thank you for your wonderful review. We’re delighted to hear that you received excellent service and clear explanations from our team. A special shout-out to Pedro for his patience and support. We’re committed to helping our clients find the most convenient insurance solutions, and it’s great to know we were able to assist you. If you need anything else in the future, don’t hesitate to reach out. Thank you, State Farm - Miguel Serrato Agency"
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oscar avila

May 10, 2025

5  out of  5
rating by oscar avila
"Marielena did a great job today! She reached out to me realizing something was wrong with my Life insurance policy. I greatly appreciate Miguel Serrato's State Farm and Marielena for going above and beyond in caring about my insurance needs and alerting me on an error on the policy and to quickly take action in correcting it and safe guarding my well being. Thanks!"
We responded:
"Mr. Avila thank you so much for your kind words. We’re thrilled to hear that Violet was able to assist you with your Life insurance policy and address the issue promptly. It's our mission at Miguel Serrato's State Farm to ensure our clients feel supported and well taken care of. We truly appreciate your feedback and are glad we could help safeguard your well-being. If you need anything else, please don’t hesitate to reach out! Thank you, State Farm - Miguel Serrato Agency"
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Yami G

May 7, 2025

5  out of  5
rating by Yami G
"Violet is amazing she’s extremely knowledgeable and was able to help me with not just my vehicle but my home insurance"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Violet was able to assist you with both your vehicle and home insurance. Your satisfaction is our top priority, and we appreciate your support! If you need any further assistance, feel free to reach out. Thank you, State Farm - Miguel Serrato Agency"
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Joseph Twa

May 5, 2025

5  out of  5
rating by Joseph Twa
"Pedro was most helpful in assisting me with a new homeowner’s policy. He was extremely knowledgeable and offered me the best option for my policy. I would not hesitate to call him for any additional insurance needs."
We responded:
"Joseph thank you so much for your kind words. We're thrilled to hear that Pedro was able to assist you with your homeowner’s policy and provide you with the best options. Customer satisfaction is our top priority, and we’re glad to know you felt supported throughout the process. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We look forward to helping you again. Thank you, State Farm - Miguel Serrato Agency "
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Raul Arzapalo

May 2, 2025

5  out of  5
rating by Raul Arzapalo
"Llancy WAS AMAZING ANSWERED ALL MY QUESTIONS. GREAT PERSONALITY!!!"
We responded:
"It gives us great satisfaction to know that Llancy was able to offer you excellent service as you deserve. We hope to provide you with the same professional service for many years. Thank you, State Farm - Miguel Serrato Insurance Agent in El Paso, TX."
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Tanya Veliz

May 2, 2025

5  out of  5
rating by Tanya Veliz
"I received excellent service from Sebastian Torres, he was efficient, helpful and gave me a great rate. Would highly recommend!!!"
We responded:
"Tanya thank you so much for your kind words! We're thrilled to hear that Sebastian provided you with excellent service and helped you find a great rate. Your recommendation means a lot to us! If you need any further assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Thank you, State Farm - Miguel Serrato Agency"
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Jesse Castaneda

May 2, 2025

5  out of  5
rating by Jesse Castaneda
"Amazing experience Violet was fast and helpful.. I was out of town purchasing a vehicle and needed an insurance binder and within 10 min she was done.. great service"
We responded:
"Jesse thank you for taking the time to share your experience. We're so glad to hear that Violet was able to assist you quickly and efficiently while you were purchasing your vehicle. Providing great service is our top priority, and it's wonderful to know we met your needs. If you need anything else in the future, please don't hesitate to reach out. Safe travels and enjoy your new vehicle. Thank you, State Farm - Miguel Serrato Agency in El Paso, TX. "
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Elizabeth Ruiz

May 1, 2025

5  out of  5
rating by Elizabeth Ruiz
"Gracias por su maravilloso, guia, servicio y amabilidad. Son excelentes"
We responded:
"Sra. Ruiz muchas gracias por su comentario tan amable. Nos alegra saber que disfrutó de nuestro servicio y guía. Su satisfacción es nuestra mayor recompensa. Esperamos poder atenderle nuevamente en el futuro. ¡Saludos! State Farm - Miguel Serrato Agency"
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Diego Aguirre

April 30, 2025

5  out of  5
rating by Diego Aguirre
"Pedro Torres is truly exceptional! He goes above and beyond to ensure you understand your coverage and feel fully protected. His professionalism, prompt communication, and genuine care set him apart. Highly recommend Pedro if you want an agent who truly has your back!"
We responded:
"Diego thank you so much for your kind words. We’re thrilled to hear that Pedro was able to provide you with exceptional service. He truly is dedicated to ensuring that our clients feel informed and protected. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need anything else, don’t hesitate to reach out. Thank you, State Farm - Miguel Serrato Agency in El Paso, TX. "
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Veronica Zapien

April 29, 2025

5  out of  5
rating by Veronica Zapien
"Muy agradecida por el apoyo de violetta,por ayudarme agarrar mi aseguranza,muy amable y explica muy bien ❤️❤️❤️"
We responded:
"Veronica muchas gracias por su reseña. Nos alegra saber que Violeta pudo ayudarle con su poliza. Siempre nos esforzamos por brindar el mejor servicio posible. ¡Esperamos verla pronto! ❤️ Gracias, State Farm - Miguel Serrato Agency"
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Phil Elizondo

April 28, 2025

5  out of  5
rating by Phil Elizondo
"Violet is very helpful and knowledgeable. She helped me review my insurance renewal with no issues and very fast!"
We responded:
"Phil we are honored by your positive feedback. We look forward to continuing to provide you with great service. If there anything else we can do for your insurance needs, just let us know. Thank you, State Farm - Miguel Serrato Agency in El Paso, TX. "
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Ana Pang

April 25, 2025

5  out of  5
rating by Ana Pang
"Tengo mucho tiempo con el agente Serrato, pero hoy además tuve una respuesta magnífica, profesional y muy amable por parte de Patricia."
We responded:
"Ana muchas gracias por su reseña. Nos alegra saber que ha tenido una buena experiencia con Patricia y que le brindó un servicio magnífico, profesional y amable. Apreciamos su confianza y quedamos a su disposición para cualquier cosa que necesite. ¡Saludos! Miguel Serrato Agente de Seguros de State Farm en El Paso, TX. "
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Gerardo Enriquez

April 24, 2025

5  out of  5
rating by Gerardo Enriquez
"La atención de Mayra Medrano fue magnífica. Solo me queda darle las gracias por sus atencion"
We responded:
"Sr. Enriquez, le damos las gracias por sus buenos comentarios. Estamos muy felices de tener a Mayra en el equipo ya que con su profesionalismo podemos seguir ayudando a la comunidad de El Paso. Esperamos brindarle un excelente servicio por muchos años. Gracias, State Farm - Miguel Serrato Agency "
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Ricardo Huizar

April 22, 2025

5  out of  5
rating by Ricardo Huizar
"Pedro Torres me atendió de la mejor manera y me explicó paso por paso lo de mi póliza sin presionarme en ningún momento y eso hace más cómodo a los clientes! Más agentes así 👍"
We responded:
"Sr. Huizar, Estamos muy contentos que Pedro lo pudo ayudar de la mejor manera excediendo sus expectativas. Estaremos aqui para cuando nos necesite y esperamos poderle brindar el mismo servicio por muchos años. Gracias, State Farm - Miguel Serrato Agente de Seguros de State Farm."
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Kimberly Aileen

April 17, 2025

5  out of  5
rating by Kimberly Aileen
"Llancy is awesome! Always knows how to answer every question I have."
We responded:
"Kimberly thank you so much for your kind words. We're thrilled to hear that Llancy has been able to assist you effectively. We strive to provide excellent service and it's wonderful to know that we’re meeting your expectations. If you have any more questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again. Thank you, State Farm - Miguel Serrato Agency"
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Luigi ceniceros

April 17, 2025

5  out of  5
rating by Luigi ceniceros
"Great service"
We responded:
"Luigi thank you so much for your fantastic review. We’re thrilled to hear you had a great experience with us. Your support means a lot to our team, and we look forward to serving you again in the future. If you have any questions or need assistance, feel free to reach out. Thank you, State Farm - Miguel Serrato Agency "
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Mixtli Espinoza

April 17, 2025

5  out of  5
rating by Mixtli Espinoza
"Violet, helped me throughout the entire Insurance process! She was very patient and kind with me. She answered all of my questions and took her time to answer thoroughly. Violet had great customer service, and made the process super easy and quick!"
We responded:
"Mixtli thank you so much for your kind words. We're thrilled to hear that Violet provided you with such exceptional service during your insurance process. Her patience and thoroughness are truly appreciated, and we're glad she could make the experience easy and quick for you. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again. Thank you, State Farm - Miguel Serrato Agency in El Paso, TX. "
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Francisco Martinez

April 16, 2025

5  out of  5
rating by Francisco Martinez
"Awesome team! Violet helped me add a vehicle on my policy and helped me save some cash in the process. I appreciate you guys!"
We responded:
"Francisco, Thank you for the five-stars review! We greatly appreciate you. State Farm - Miguel Serrato Agency in El Paso, Texas"
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Jonathan Reyes

April 15, 2025

5  out of  5
rating by Jonathan Reyes
"Exelente servicio y atencion"
We responded:
"Jonathan muchas gracias por tus amables palabras! Nos alegra saber que tuviste una excelente experiencia con nuestro servicio y atención. ¡Esperamos poder atenderte nuevamente pronto! Gracias, Miguel Serrato Agente de Seguros de State Farm. "