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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jody Shands

Jody Shands

October 2, 2026

5  out of  5
rating by Jody Shands
"Javier is polite, considerate, helpful and knowledgeable!

Thanks again!"
We responded:
"Jody thank you so much for sharing your experience with us. We’re thrilled to hear that Javier took great care of you. He truly strives to be polite, considerate, and knowledgeable with everyone he helps. Your kind words mean a lot to our whole team. We appreciate you for choosing our agency. Thank you, Miguel Serrato Insurance Agency in El Paso, TX."
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Zack Roman

October 1, 2026

5  out of  5
rating by Zack Roman
"Did excellent work and kept in contact"
We responded:
"Mr. Roman we’re glad you had an excellent experience and that we kept in contact with you throughout the process. We truly appreciate your support and choosing our agency. Please don’t hesitate to reach out anytime. Thank you, Miguel Serrato Insurance Agency in El Paso, TX. "
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Samuel Effah-poku

October 1, 2026

5  out of  5
rating by Samuel Effah-poku
"It was a great experience with Alicia.
She was really helpful and explained a lot to us giving us the best possible options available."
We responded:
"Samuel we’re happy to hear you had a great experience with Alicia. It’s wonderful that she was helpful and took the time to explain your options so you could make the best choice. We truly appreciate your support and are grateful you chose State Farm - Miguel Serrato Insurance Agency"
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Abundio Martinez

October 1, 2026

5  out of  5
rating by Abundio Martinez
"Estoy muy agradecido por la ayuda que me dio Javier y consejos gracias, State Farm"
We responded:
"Sr. Martinez muchas gracias por su reseña. Estamos muy contentos de que Javier le haya podido ayudar. Gracias por elegir State Farm - Miguel Serrato Insurance Agency"
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Anita Johndro

September 30, 2026

5  out of  5
rating by Anita Johndro
"Javier was so helpful"
We responded:
"Ms. Johndro, thank you so much for your review. We’re glad to hear Javier was so helpful. We truly appreciate your support and are grateful you chose our agency, please don’t hesitate to reach out anytime. Thank you, Miguel Serrato Insurance Agency"
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Jorge Munoz

September 24, 2026

5  out of  5
rating by Jorge Munoz
"Felix was able to save me money! Great work, thanks again!"
We responded:
"Jorge thank you so much for your 5 star review. We’re thrilled to hear Felix was able to save you money. Thank you again for choosing our agency—we truly appreciate your support. State Farm - Miguel Serrato Insurance Agency in El Paso, TX. "
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Silvia Mejia

September 24, 2026

5  out of  5
rating by Silvia Mejia
"Gracias por su atención y amplia disposición, excelente servicio, explicaciones y rapidez"
We responded:
"Silvia, Muchas gracias por confiar en nosotros en la protección de sus queridos y póliza de vida. Esperamos tenerla con nosotros por muchos años. Gracias, Miguel Serrato - Agente de Seguros de State Farm"
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Marco Flores

September 23, 2026

4  out of  5
rating by Marco Flores
"Javier Lara with State Farm was of great help in obtaining home and auto insurance"
We responded:
"Hello Mr. Flores! Thank you for your review. We’re glad Javier was able to help you obtain home and auto insurance.

We’d love the chance to earn that 5th star—what could we do to make your experience a 5 out of 5? Thank you, Miguel Serrato Insurance Agency "
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Kim Currey

September 18, 2026

5  out of  5
rating by Kim Currey
"I don’t usually answer my cell during work. Caller ID showed State Farm and I was feeling adventurous, so I answered. Felix wanted to give me a quote and I thought why not. Because of Felix’s cold call I am now a State Farm customer. I am paying half for car and home insurance compared to my previous companies. HALF! Felix did an excellent job answering all my questions and completely understood that I didn’t want to give out my payment info over the phone to someone that called me. So we made arrangements for me to go into the office. I met Felix in person and got my new coverage. He is a delightful young man. Talk to Felix. He will help you!"
We responded:
"Ms. Currey thank you so much for your 5 star review. We’re truly happy to hear that Felix was able to earn your trust and help you get set up with State Farm. We also appreciate you sharing that you felt comfortable with the process—our team works hard to make sure you have all the answers you need without any pressure. Welcome to the State Farm family, and we’ll be here to help anytime you need us. Thank you again. State Farm - Miguel Serrato Insurance Agency in El Paso, TX. "
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Derrick Holmes

September 15, 2026

5  out of  5
rating by Derrick Holmes
"Miguel was wonderful!"
We responded:
"Derrick thank you so much for your Google review. We’re thrilled to hear you had a wonderful experience. We truly appreciate your support and are grateful you chose us. Thank you, Miguel Serrato Insurance Agency"
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Sergio Rochin

September 10, 2026

5  out of  5
rating by Sergio Rochin
"Muy buena experiencia, me atendió Javier ,muy buena disposición y aclarando dudaspor supuesto mejoro cobertura y precio gracias"
We responded:
"Sr. Rochin, muchas gracias por su reseña. Nos alegra muchísimo saber que tuvo una muy buena experiencia con Javier. También agradecemos que haya podido aclarar sus dudas y que encontraran una mejor cobertura y precio. Gracias por confiar en nuestra agencia. State Farm - Miguel Serrato Insurance Agency en El Paso, TX. "
Profile photo of Natalia Lara

Natalia Lara

September 10, 2026

5  out of  5
rating by Natalia Lara
"Felix helped me a lot with my car insurance! He explained everything with details and was very patient. Thanks again!"
We responded:
"Natalia thank you so much for your review. We’re glad to hear Felix helped you with your car insurance, explained everything in detail, and was patient throughout the process. We truly appreciate your business and your kind words. Thank you, Miguel Serrato Insurance Agency in El Paso, TX. "
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Alfredo Razo

September 9, 2026

5  out of  5
rating by Alfredo Razo
"Very professional and to the point on our needs."
We responded:
"Mr. Razo thank you for the review. We’re glad to hear you found our pricing great and that our team was professional and straightforward in meeting your needs. We truly appreciate your trust in our agency. State Farm - Miguel Serrato Agency"
Profile photo of Camila Jennings

Camila Jennings

September 9, 2026

5  out of  5
rating by Camila Jennings
"Pedro was amazing, very polite and made the process so easy. I would definitely recommend this agency to everyone."
We responded:
"Camila thank you so much for your review. We’re thrilled to hear that Pedro was amazing, polite, and made the process easy for you. We truly appreciate your recommendation and your support. Please don’t hesitate to reach out anytime. Thank you, Miguel Serrato Insurance Agency in El Paso, TX. "
Profile photo of Katia Rodriguez

Katia Rodriguez

September 8, 2026

5  out of  5
rating by Katia Rodriguez
"Pedro was great assisting us with a quote for a new home"
We responded:
"Katia thank you for your 5 star review. We’re glad to hear you found the price great and that Pedro was helpful in getting your quote for your new home. We’re also happy we were able to deliver it and that it was easy to reach our team. We truly appreciate your business and the kind feedback. Thank you, Miguel Serrato Insurance Agency in El Paso, TX. "
Profile photo of Tish Rami

Tish Rami

September 3, 2026

5  out of  5
rating by Tish Rami
"I spoke with Llancy for quotes on a home/auto bundle. She was very knowledgeable and efficient. She patiently explained the coverage I would get and answered all questions to my satisfaction. The transition from my previous insurance agent (who never took much interest in my concerns) was smooth. Thank you Llancy, Leticia Ramirez"
We responded:
"Ms. Ramirez thank you so much for your 5 star Google review. We’re thrilled to hear you found the price great and that Llancy was knowledgeable, efficient, and took the time to explain your coverage and answer all your questions. We’re also glad the transition from your previous agent was smooth. We truly appreciate your trust in our team. Thank you again! State Farm - Miguel Serrato Insurance Agency in El Paso, TX. "
Profile photo of Stephen Kaster

Stephen Kaster

September 1, 2026

5  out of  5
rating by Stephen Kaster
"Sixty plus years of driving and had never been insured with State Farm. Pedro reach out to me after an on line inquiry. He was very professional and explained all of my options. He was able to save me a considerable amount of money on our two autos. I would strongly suggest giving him a chance with all of your insurance needs. Thanks
Stephen Kaster"
We responded:
"Thank you, Stephen, for your wonderful review. We’re so glad Pedro reached out after your online inquiry and that he was able to explain your options professionally and save you a considerable amount on your two autos. Welcome to State Farm—we truly appreciate your trust and your strong recommendation. If you ever need anything, we’re here to help. Thank you, Miguel Serrato Insurance Agency in El Paso, TX. "
Profile photo of Zulema Flores

Zulema Flores

August 28, 2026

5  out of  5
rating by Zulema Flores
"I am very satisfied with the quote I got from Felix Mendoza. He is very knowledgeable and explained the details of my new policy. He was able to help my mother get a good rate and most importantly he listened. Thank you Mr. Mendoza, I will definitely recommend you to anyone looking for insurance."
We responded:
"Ms. Flores thank you so much for your review. We’re glad to hear Felix Mendoza provided a knowledgeable quote and took the time to explain the details of your new policy. After the underwriting process, we weren’t able to move forward with your request at this time, but we would be happy to review options again in the future if anything changes. Thank you again for your support—we really appreciate it. Miguel Serrato Insurance Agency."
Profile photo of Ty P

Ty P

August 27, 2026

5  out of  5
rating by Ty P
"My experience with Javier was absolutely top tier! He was very helpful and attentive to my needs! He was also very understanding with me since I am fairly new to all of this as a new adult. He was very patient with my questions and didn’t hesitate to answer them! Great associates! Thank you Javier!"
We responded:
"Thank you so much for your wonderful 5 star review. We’re thrilled to hear that Javier was helpful, attentive, and patient while you got started—especially since you’re new to all of this. We truly appreciate your kind words and support for our team. If you ever have any questions, we’re here to help! Thank you, State Farm - Miguel Serrato Insurance Agency in El Paso, TX 🚗✨"
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ryan albert

August 26, 2026

5  out of  5
rating by ryan albert
"Very pleasant experience. Listened to my situation and tailored a policy that fit me perfectly. Thank you!"
We responded:
"Ryan thank you for the review. We’re so glad you had a very pleasant experience. Our team works hard to listen closely and tailor coverage to your needs, and it’s great to hear we were able to find a policy that fit you perfectly. We truly appreciate your business. Thank you, State Farm - Miguel Serrato Insurance Agency"
Profile photo of Erik Messer

Erik Messer

August 26, 2026

5  out of  5
rating by Erik Messer
"Llancy Ais the reason why I have stayed with State Farm; I recently had to insure two under 20s one of whom already crashed and Llancy kept me calm, steered me through the process and helped me find rates that I am comfortable with with…"
We responded:
"Mr. Messes thank you so much for your 5 star review. We’re truly grateful you’ve stayed with State Farm and we’re especially happy to hear Llancy was able to support you. When you’re insuring young drivers (and especially after a crash), it can be stressful, so we’re glad she kept you calm, guided you through the process, and helped you find rates you’re comfortable with. We really appreciate your trust! Thank you, State Farm - Miguel Serrato Insurance Agency in El Paso, TX. "
Profile photo of Paola Zavala

Paola Zavala

August 25, 2026

5  out of  5
rating by Paola Zavala
"I had an excellent experience working with Pedro! He was very helpful, professional, and patient throughout the entire process. He took the time to explain everything clearly and made sure I understood all my options. His customer service was outstanding, and he made the whole insurance process feel easy and stress-free. I truly appreciate all his help and would definitely recommend Pedro to anyone looking for great insurance service!"
We responded:
"Paola, We're always happy to help serve your insurance needs. Miguel - Agent"
Profile photo of Bybian Salcedo

Bybian Salcedo

August 23, 2026

5  out of  5
rating by Bybian Salcedo
"Muy amables los empleados de state farm y buenos sus planes los recomiendo mucho"
We responded:
"¡Muchas gracias por tu reseña! Nos alegra mucho saber que tuviste una buena experiencia con nosotros en State Farm, que encontraste un buen precio y que te gustaron nuestros planes. Apreciamos mucho tus comentarios y tu recomendación. ¡Estamos aquí para ayudarte cuando lo necesites! Gracias, Miguel Serrato, Agente de Seguros de State Farm en El Paso, TX. "
Profile photo of Zoila Muguercia

Zoila Muguercia

August 22, 2026

5  out of  5
rating by Zoila Muguercia
"Excelente servicio. Estoy muy satisfecha con la atención que recibí en esta Agencia de Seguros. Fueron muy amables, profesionales y se tomaron el tiempo para explicarme todo claramente. El proceso fue rápido, sencillo y me hicieron sentir muy bien atendida. Los recomiendo totalmente.
Muchas gracias por su excelente servicio!"
We responded:
"¡Muchísimas gracias por su reseña! 😊 Nos alegra mucho saber que quedó muy satisfecha con la atención en nuestra agencia. Apreciamos mucho sus palabras sobre nuestro equipo, la amabilidad, la profesionalidad y el tiempo que dedicamos para explicarle todo con claridad. Gracias por recomendarnos. ¡Estamos aquí para ayudarle siempre que lo necesite! Miguel Serrato - Agente de Seguros de State Farm en El Paso, TX. "
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Cesar Rivera

August 19, 2026

5  out of  5
rating by Cesar Rivera
"They’re the best, specially Felix , he would go the extra mile to find you the best coverage at the best price I really recommend this place"
We responded:
"Mr. Rivera thank you so much for your 5 star Google review, We’re thrilled you had a great experience and appreciate your kind words, especially about Felix. Our team is committed to helping you find the best coverage at the best price. We truly appreciate your recommendation. Thank you, State Farm - Miguel Serrato Insurance Agency in El Paso, TX."